‘We don’t just follow the path; we pave it’.
At Focus Home Care, we are committed to excellence in providing care within our clients’ own homes, meeting and exceeding the Care Quality Commission’s (CQC) Single Assessment Framework standards. Our dedication to quality and compliance ensures we deliver safe, effective, and personalized care in the comfort of familiar surroundings.
Our Assurance:
- CQC Standards in Home Care: We diligently follow CQC quality statements, ensuring person-centered care that respects both the individual and their home environment
- Innovation in Home Support: We integrate forward-thinking practices that enhance the quality of care we provide in clients’ homes, from personalized care plans to adapting to each home’s unique setting
- Strong Home Care Leadership: Our leadership team promotes excellence in quality and compliance, understanding the unique challenges and opportunities of providing care at home
- Open Communication: We maintain clear communication with our clients and families about how we maintain high standards while respecting their home environment
- Swift Home-Based Response: Our systems address concerns promptly, with care workers who understand the importance of responding appropriately within someone’s home
- Ongoing Development: We regularly review our home care practices against CQC framework to ensure we’re delivering the best possible care in our clients’ homes
At Focus Home Care, quality and compliance in home care aren’t just requirements – they’re the foundation of our trusted service. We maintain the highest standards while respecting that we are privileged guests in our clients’ homes, assuring them, their families, and regulators that we lead the way in home care excellence.
‘We are not just open to feedback; we thrive on it’.
At Focus Home Care, we believe that feedback is essential for improving our home care services. We actively welcome comments from our clients, their families, and our care team to help us enhance the support we provide in people’s homes.
Our Commitment:
- Open Communication: We encourage honest conversations about the care we provide in your home. Whether it’s praise for a care worker or concerns about a service, your feedback helps us improve
- Every Voice Matters: We value feedback from everyone – our clients, their families, and our care team – as each perspective helps us understand how we can better support people at home
- Learning Together: We use your feedback to enhance our home care services, viewing every comment as an opportunity to provide better support in your home environment
- Clear Process: We make it easy to share your thoughts about our home care services, with straightforward ways to provide feedback
- Quick Response: We respond promptly to all feedback about our home care, ensuring your voice is heard and acted upon
- Always Improving: Your feedback directly shapes how we train our care workers and deliver our services, helping us provide the best possible care in your home
At Focus Home Care, we don’t just listen to feedback – we use it to enhance the quality of care we provide in your home. Your insights help us maintain excellence in home care and continue supporting independence at home.
‘Creating a Safe Home Care Environment’
At Focus Home Care, we believe that robust health and safety practices are essential when providing care in people’s homes. Our commitment to health and safety reflects our dedication to protecting our clients and care team in each home environment we work in.
Our Commitment:
- Safety First: The health and safety of our clients and care team are paramount. We ensure safe practices in every home we provide care in, with careful risk assessment and management
- Meeting Standards: We follow all health and safety regulations while working in clients’ homes, going beyond basic requirements to ensure the highest standards of safety in home care
- Care Team Training: Our care workers receive comprehensive training in home safety, ensuring they can work safely and effectively in different home environments
- Working Together: We collaborate with clients and families to identify and address any safety concerns in the home environment
- Improving Safety: We regularly update our safety practices to enhance protection for both clients and care workers in the home setting
- Clear Reporting: We maintain clear processes for reporting any safety concerns that arise during home care visits, ensuring swift action and continuous improvement
At Focus Home Care, health and safety isn’t just policy – it’s about protecting everyone involved in home care delivery. We’re dedicated to maintaining safe practices that support our mission of providing exceptional care in people’s homes.
“Privacy matters: Securing Data, Respecting Rights.”
We prioritize the security and privacy of our stakeholders’ data. We are dedicated to upholding rigorous standards of compliance and data protection in all aspects of our operations. Our commitment extends to implementing robust measures to safeguard sensitive information, ensuring compliance with relevant regulations, and continually enhancing our practices to meet evolving privacy challenges. We recognize the trust placed in us by our clients, partners, and employees, and we are unwavering in our dedication to maintaining the confidentiality, integrity, and availability of their data.
- Transparent Data Handling: We commit to transparently communicating how we collect, process, and store personal data, ensuring individuals understand how their information is used.
- Data Minimization: We pledge to only collect and retain personal data that is necessary for specified purposes, limiting data processing to what is essential for our business operations.
- Purpose Limitation: We will ensure that personal data is only processed for legitimate purposes and will not be further processed in a manner that is incompatible with those purposes.
- Data Accuracy: We are committed to maintaining accurate and up-to-date personal data, taking steps to rectify any inaccuracies or incomplete information without delay.
- Security Measures: We will implement and maintain appropriate technical and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction.
- Confidentiality: We pledge to maintain the confidentiality of personal data and ensure that only authorized personnel have access to such information.
- Data Subject Rights: We respect the rights of data subjects as outlined in the GDPR, including the rights to access, rectification, erasure, restriction of processing, data portability, and objection to processing.
- Data Breach Response: In the event of a data breach, we will promptly assess the situation, take necessary steps to mitigate risks, and notify relevant authorities and affected individuals as required by law.
- Employee Training and Awareness: We will provide ongoing training and awareness programs to our employees to ensure they understand their responsibilities in safeguarding personal data and complying with data protection regulations.
- Regular Compliance Reviews: We commit to conducting regular reviews of our data processing activities to ensure compliance with GDPR requirements and other applicable data protection laws.
- Privacy by Design and Default: We will integrate data protection principles into our business processes and systems from the outset, ensuring that privacy considerations are addressed proactively and by default.
- Accountability: We accept accountability for our data processing activities and will maintain documentation of our compliance efforts, including data protection impact assessments and records of processing activities.
These commitments reflect our dedication to protecting the privacy rights of data subjects and upholding the key principles of GDPR within our organization.
Supported Living and Inclusion of Court of Protection via Deprivation of Liberty
We are committed to upholding the dignity and rights of all the people we support. A fundamental aspect of this commitment is ensuring that every individual’s consent is sought and respected in all aspects of their care.
Informed Consent We believe that informed consent is a critical component of providing care. Our staff are trained to explain the details of treatments, procedures, or care plans in a manner that is understandable to our service users. We ensure that all service users, or their legal representatives, are fully informed about the implications and potential outcomes before any consent is given.
Voluntary Agreement Consent must be given freely, without pressure or undue influence from staff, family members, or other service users. Our policy is to provide the necessary time and space for service users to make their decisions comfortably.
Capacity and Representation We recognize that some people may lack the capacity to give consent. In such cases, we work closely with appointed legal representatives, family members, or advocates to ensure that people’s best interests are always at the forefront of any decision made. When necessary, we involve the Court of Protection to make decisions for those who lack the capacity to do so themselves, ensuring that any deprivation of liberty is legally authorized and, in the person’s, best interests.
Ongoing Process Consent is not a one-time event but an ongoing process. We regularly review care plans with the people we support to ensure that consent remains current and relevant. Service users have the right to withdraw consent at any time, and we have procedures in place to respect and respond to such decisions promptly.
Documentation All consents are documented thoroughly in the person’s personal care records. This documentation includes details of the discussions that took place, decisions made, and any changes or withdrawals of consent.
Support and Assistance We provide support and assistance to people who need help understanding the consent process. This includes access to independent advocates and translators where necessary, and the involvement of the Court of Protection when appropriate.
Our commitment to consent, including the integration of the Court of Protection and the appropriate use of deprivation of liberty, is part of our broader dedication to providing person-centred care that respects the autonomy and preferences of everyone in our care home community.
‘We don’t just follow the path; we pave it’.
‘We are not just open to feedback; we thrive on it’. 
